Terms and Conditions

TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern your use of the website theqala.in and the purchase of products from it. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you should not use this website.

1. ELIGIBILITY

By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information when creating an account or placing an order.

2. PRODUCTS AND SERVICES

All products listed on the website are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.

We make every effort to display product colors, descriptions, and images as accurately as possible. However, actual product appearance may vary due to screen settings and lighting.

3. PRICING AND PAYMENT

All prices listed on the website are in INR (₹) and are inclusive/exclusive of applicable taxes as specified.

Payments are processed through secure third-party payment gateways. We do not store your complete payment information such as debit/credit card or UPI details.

We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or unauthorized transactions.

4. ORDER ACCEPTANCE AND CANCELLATION

Once you place an order, you will receive an order confirmation. This does not signify acceptance of your order.

We reserve the right to cancel or refuse any order at our discretion, including but not limited to:

Product unavailability
Errors in pricing or product information
Suspected fraudulent activity

In case of cancellation after payment, a refund will be processed as per our Refund Policy.

5. SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timelines mentioned on the website. Delivery timelines may vary based on location and logistics factors.

We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

Shipping charges, if applicable, will be displayed at checkout.

6. RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our Refund & Cancellation Policy available on the website.

Products must be unused, in original packaging, and returned within the specified time frame to be eligible.

We reserve the right to reject returns that do not meet our policy conditions.

7. USER CONDUCT

By using this website, you agree not to:

Use the website for unlawful or fraudulent purposes
Violate any applicable laws or regulations
Interfere with website functionality or security
Submit false or misleading information

Any misuse may result in termination of access and legal action.

8. INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, and design, is the property of theqala.in and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

9. THIRD-PARTY LINKS

The website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such websites.

Your interaction with third-party sites is at your own risk.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, theqala.in shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased.

We do not guarantee uninterrupted or error-free access to the website.

11. INDEMNIFICATION

You agree to indemnify and hold harmless theqala.in, its owners, employees, and affiliates from any claims, damages, or expenses arising out of your use of the website or violation of these Terms.

12. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in your registered business location (you can update city here).