What is the delivery time?
Our standard delivery time is usually 7–14 working days depending on the outfit and customization requirements. Ready-to-ship pieces are dispatched sooner.
Do you offer custom sizing?
Yes, we offer custom sizing for most outfits to ensure the perfect fit. You can share your measurements while placing the order.
Can I customize the design or color?
Absolutely! Certain styles can be customized in terms of color, sleeves, neckline, length, and detailing. Customization availability may vary by design.
How can I place an order?
You can place your order directly through our website or by messaging us on Instagram/WhatsApp for assistance.
Do you ship internationally?
Yes, we ship worldwide. International shipping charges are calculated at checkout based on your location.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallet payments for a smooth checkout experience.
Will the color look exactly the same as shown in pictures?
We try our best to display colors accurately, but slight variations may occur due to lighting and screen settings.
Do you accept returns or exchanges?
Since most pieces are made-to-order and customized, we generally do not accept returns. However, exchanges are possible in case of a manufacturing defect or wrong item received.
How do I know my size?
A detailed size guide is available on the website. If you still need help, our team can assist you with measurements.
Are the outfits lined?
Yes, most outfits come with proper lining. Product descriptions mention full lining or half lining details wherever applicable.
Can I get my order urgently?
If you need an outfit urgently, please contact us before placing the order. We’ll try our best to accommodate rush orders depending on availability.
How do I care for my outfit?
We recommend dry clean only for embroidered and delicate pieces to maintain fabric quality and detailing.
Do you restock sold-out designs?
Some bestselling styles are restocked, while limited-edition designs may not return once sold out.
Can I order matching dupattas or bottoms separately?
Yes, selected dupattas, pants, and add-ons can be purchased separately depending on availability.
How can I contact Qala by Kiran?
You can reach us through Instagram DM, WhatsApp, or the contact form on our website for any queries or assistance.