Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from theqala.in.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide such as your name, address, phone number, and email address.

When you browse our website, we also automatically receive your device’s Internet Protocol (IP) address to help us understand your browser type and operating system for a better user experience.

Email Marketing (if applicable):
With your consent, we may send you emails about our store, new products, offers, and updates.

SECTION 2 – CONSENT

How do we get your consent?
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only.

If we ask for your personal information for a secondary purpose, such as marketing, we will either ask you directly for your explicit consent or provide you with an option to decline.

How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent at any time by contacting us at:
📧 info@theqala.in

SECTION 3 – DISCLOSURE

We may disclose your personal information if required to do so by law or if you violate our Terms of Service.

SECTION 4 – PAYMENT

We use secure payment gateways such as Razorpay to process payments. Your card details are not stored on our servers.

All payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is only used as long as necessary to complete your purchase and is not stored afterward.

Payment gateways adhere to PCI-DSS standards set by major card networks like Visa, MasterCard, American Express, and Discover.

For more details, please review Razorpay’s terms and policies on their official website.

SECTION 5 – THIRD-PARTY SERVICES

We may use third-party service providers to help us operate our business and provide services to you. These providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide.

However, certain third-party providers (such as payment gateways) have their own privacy policies. We recommend reviewing their policies to understand how your personal data will be handled.

Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy.

We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

SECTION 6 – SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

SECTION 7 – COOKIES

We use cookies to maintain your session and improve your browsing experience. These cookies do not personally identify you on other websites.

SECTION 8 – AGE OF CONSENT

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the website.

If we make significant changes, we will notify you on this page so you remain informed about what information we collect, how we use it, and under what circumstances we disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owners.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us:

📧 Email: info@theqala.in